Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Contact Us via our contact page, chat box on the bottom right of our site or email: [email protected]
  
• Include your order number, product name, reason for return and email address.
• Once we receive your request we will review it and get back to you within 3 business days.
  
• After your request is approved, you will get a confirmation email.
• Then send it back to us:
       Malisun
       580 Canal St
       Brattleboro, VT 05301

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

Are returns free?

• Yes! We don't charge any restocking fees. 
• However, you are responsible for shipping.

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Clearance Items
• Shipping Costs
• Intimates (Bras, Underwear, Lingerie, Etc.) 

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date. We will make it right!

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.